Refund policy

Refund & Returns Policy — Sun Fusion Australia

At Sun Fusion Australia, we stand by the quality of our solar, battery, and EV charging products and services. Your satisfaction is our priority. Please read our policy below for returns, refunds, and installation guarantees.

1. Retail Products

Change of Mind:

  • We offer a 14-day return period for unused products purchased online or in-store.

  • To be eligible, items must be unused, in original packaging, and in resalable condition.

  • Return shipping costs are the customer’s responsibility unless the product is faulty or incorrectly supplied.

Faulty or Damaged Items:

  • If your item is faulty, damaged, or incorrect, please contact us within 7 days of delivery.

  • We will arrange a replacement, repair, or full refund (including shipping costs) in accordance with Australian Consumer Law.

How to Request a Return:

  • Email us at [your email] with your order number, details of the issue, and photos if applicable.

  • Once approved, we’ll provide instructions for returning the product.

2. Installation Services

Installation Deposits & Cancellations:

  • A deposit may be required to secure your installation booking.

  • If you cancel with at least 7 days’ notice, your deposit will be refunded in full, Unless stated otherwise in your contract.

  • Cancellations within 7 days of the scheduled date may incur a fee to cover preparation costs.

Installation Quality Guarantee:

  • Our installations come with a workmanship warranty for your peace of mind.

  • If you experience any issues related to our installation, please contact us immediately so we can assess and rectify it promptly.

3. Refund Processing

  • Approved refunds will be processed to your original payment method within 5–14 business days after we receive and inspect the returned items.

Questions?

If you have any questions about our Refund & Returns Policy, please contact our customer support team at hello@sunfusion.com.au