Shipping policy
Shipping Policy — Sun Fusion Australia
At Sun Fusion Australia, we’re committed to delivering your solar, battery, and EV charging products safely and on time, wherever you are in Australia.
1. Shipping Coverage
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We ship Australia-wide for all retail products purchased online through our store.
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For remote or regional areas, additional delivery time may apply.
2. Processing & Dispatch Times
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Orders are processed within 1–3 business days.
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Once your order is dispatched, you’ll receive a tracking number via email to monitor your delivery.
3. Shipping Options & Estimated Delivery
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Standard Shipping: 3–7 business days, depending on your location.
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Express Shipping: 1–3 business days (where available) for urgent orders.
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Large items such as solar panels and batteries may require pallet or freight shipping; we’ll provide delivery updates and any special instructions if needed.
4. Shipping Costs
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Shipping fees are calculated at checkout based on your order weight, size, and delivery location.
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From time to time, we may offer free shipping promotions — sign up for our newsletter to stay updated.
5. Delivery Issues & Damages
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Please inspect your order upon delivery. If your items arrive damaged, missing, or incorrect, contact us within 48 hours at hello@sunfusion.com.au.
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We’ll work quickly to resolve any delivery issues in line with Australian Consumer Law.
6. Installation Deliveries
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For customers booking installation services, our team will coordinate delivery and installation dates to suit your schedule.
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Any special delivery requirements for installation equipment will be communicated ahead of time.
Questions?
If you have any questions about shipping or tracking your order, please reach out to our friendly team at hello@sunfusion.com.au